Shipping policy
Shipping Policy
Last updated: 30 Jan 2026
Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays).
After your order is processed, it will be dispatched from our warehouse and handed to the courier.
During peak seasons, promotions, or high-volume periods, processing times may be slightly longer.
Shipping Timeframes
Estimated delivery times after dispatch:
| Location | Estimated Delivery Time |
|---|---|
| United Kingdom | 5–7 business days |
| Europe (if applicable) | 5–10 business days |
| International (if applicable) | 7–14 business days |
Please note these are estimates, not guarantees.
Shipping Costs
Shipping fees are calculated at checkout.
We may offer:
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Free standard shipping on selected orders or promotions
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Express shipping options (if available at checkout)
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Please allow up to 24 hours for tracking information to update after dispatch.
Delays
While we do our best to deliver on time, delays may occur due to:
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Courier issues
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Weather conditions
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High seasonal demand
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Customs processing (international orders)
We are not responsible for delays caused by courier services or customs once the order has left our facility.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at support@silkykisses.com before dispatch.
Lost or Stolen Packages
If tracking shows delivered but you have not received your package:
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Check with neighbours or household members
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Contact the courier directly
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Then contact us at support@silkykisses.com
We will assist where possible, but we are not liable for packages confirmed delivered by the courier.
Multiple Packages
If you order multiple items, they may arrive in separate packages depending on stock location.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or fees set by your country. These charges are the customer’s responsibility.
Contact Us
If you have any questions about shipping, please contact us:
📧 support@silkykisses.com
